Politique de remboursement
Return & Refund Policy
Last Updated: September 7, 2026
U.S. Returns
A Whimsical Affair currently offers voluntary return services for eligible U.S. orders.
Return requests must be initiated within 7 days of delivery. The first day of the return window begins on the date tracking shows the order as delivered. Approved returns must be shipped back within 7 days of the return request to remain eligible for a refund.
To be eligible for a return, items must be in the same condition in which they were received, unworn or unused, with tags attached and in their original packaging. Proof of purchase may also be required.
To request a return, you may initiate it through your customer account or contact us at returns@awhimsicalaffair.com. Please include your order number in your initial message so we can assist you as quickly as possible.
If your return is approved, we will provide return instructions and, when applicable, a return shipping label. Items sent back without first requesting a return may not be accepted.
International Orders
International orders are generally not eligible for voluntary change-of-mind returns, except where applicable consumer protection laws provide additional rights.
This policy does not limit any rights or remedies you may have under applicable law if an item is faulty, damaged, defective, incorrect, or materially different from its description.
European Union – 14-Day Right of Withdrawal
Customers receiving orders in the European Union have the right to withdraw from an eligible online purchase within 14 days of receiving the order, without needing to provide a reason.
To exercise this right, contact us at returns@awhimsicalaffair.com within 14 days of delivery. Please include your order number.
For change-of-mind returns, the customer is responsible for the cost of return shipping. We recommend using a tracked shipping service, as A Whimsical Affair cannot be responsible for returns lost in transit.
EU returns are not processed through our supplier and must be returned according to the instructions and return address provided by A Whimsical Affair. Please do not send a return before contacting us.
Customers may inspect items as reasonably necessary to determine their nature, characteristics, and fit. If an item has been handled beyond what is reasonably necessary and its value has been reduced, any applicable deduction may be made where permitted by law.
Once an eligible return has been received, refunds will be issued to the original payment method, unless the customer expressly chooses another option such as store credit.
Where required by EU law, the refund will include the cost of our standard outbound shipping option. Any additional amount paid for expedited, express, or upgraded shipping is non-refundable.
Certain goods may be excluded from the statutory right of withdrawal where permitted by law, including customized or personalized items and other legally exempt products.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If an item is damaged, defective, incorrect, or does not match its description, contact us as soon as possible at returns@awhimsicalaffair.com so we can evaluate the issue and provide an appropriate resolution.
Please include your order number and, when possible, clear photos showing the issue.
Non-Returnable Items
Certain items may not be eligible for voluntary returns, including:
- Perishable goods, such as food, flowers, or plants
- Custom or personalized products
- Personal care or beauty products where applicable
- Hazardous materials, flammable liquids, or gases
- Gift cards
Sale items are not eligible for voluntary returns unless otherwise stated. This does not affect any return, refund, or consumer rights required by applicable law.
Please contact us if you have questions about whether a specific item is eligible for return.
Exchanges
We do not process direct exchanges.
If your item is eligible for return, the fastest way to receive a different item is to return the original item and place a new order after your return has been approved.
Refunds
We will notify you once your return has been received and inspected and let you know whether the refund has been approved.
Approved refunds will be issued to your original payment method, unless another option is expressly agreed upon.
Please allow up to 10 business days after approval for the refund to be processed. Your bank or credit card provider may require additional time to post the refund to your account.
If more than 15 business days have passed since your refund was approved, please contact us at returns@awhimsicalaffair.com.
Incorrect or Incomplete Shipping Information
Customers are responsible for providing a valid and complete email address and shipping address at checkout.
Orders returned because of an incorrect, incomplete, or undeliverable address may be subject to reshipment fees or an item-only refund, depending on the circumstances and applicable law.
Questions
For any return or refund questions, contact us at: